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Error: 'Failed while testing connection, Data sources found disabled' when trying to enable the Mailbox Folder Structure Retrieval feature

Answer

PROBLEM

When trying to enable the Mailbox Folder Structure Retrieval feature, the following error occurs:

Failed while testing connection, Data sources found disabled

Debug logging:

..\Core\DebugLogs\UMPollRem.log
"warning","UMPollRem","warning:Test Failed - All DataSources are disabled - Enable first and run test again"

..\ASPNET\UI\DebugLogs\FolderStructureRetrievalWizard.log
"error  ","FolderStructureRetrievalWizard","ERROR:Create_ERR: Failed while testing connection, Disabled Data Sources"
"error  ","FolderStructureRetrievalWizard","ERROR:Create_ERR: Requested finishing of steps (with error). Stopping on step: TestConnection. With error: Failed while testing connection, Data sources found disabled."

ENVIRONMENT

  • GFI Archiver
  • All supported environments

SOLUTION

  1. Open the web interface
  2. Navigate to: Configuration > Mail Servers to Archive
  3. Ensure that a data source (a reference to a journal mailbox) is present and that it is active (enabled)
  4. Navigate to: Configuration > Mailbox Folder Structure Retrieval
  5. Try to enable the feature again

CAUSE

No data source is enabled.
Choose files or drag and drop files
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  1. Priyanka Bhotika

  2. Posted

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