The admin receives an "exceeded licensed user limit" email notification each time when the Core service is started

Versions / Builds Affected

20141117

Status

Resolved

TT / JIRAID

2780+2924

How to Identify

GFI Archiver sends an email notification to the administrator each time the Core service starts, although the license is not really exceeded. What happens is, that if excluding a group via [Configuration > Archive Restrictions] and Core starts, the very first user count fails. If the license key does not cover "all" users in AD, GFI Archiver would send an email notification to the admin. Note that every subsequent user counts after the first one are successful. ----- Please see a signature of how it looks in debug logging: Here the service starts: 2015-02-03,13:04:30,439,1,"#00027DE8","#00000004","info ","Attendant Service","OnStart. Initialize plugin: Regcount" We see in usercntmaad.txt that it fails to connect to AD at 13:04:34: 2015-02-03,13:04:31,094,1,"#00027de8","#0002539c","info ","usercntmaad","Instructed to count" 2015-02-03,13:04:34,115,1,"#00027de8","#0002539c","info ","usercntmaad","Exclude users in list" ... 2015-02-03,13:04:34,115,1,"#00027de8","#0002539c","info ","usercntmaad","AD Group: f45b4124678b6e44905526f784554e4b" 2015-02-03,13:04:34,115,1,"#00027de8","#0002539c","info ","usercntmaad","Binding to provider: " 2015-02-03,13:04:34,115,1,"#00027de8","#0002539c","error ","usercntmaad","failed ADsOpenObject (0x80004005)" ... 2015-02-03,13:04:35,858,1,"#00027de8","#0002539c","info ","usercntmaad","Users counted: 1020" And here the notification is sent: 2015-02-03,13:05:40,107,1,"#00027DE8","#00000019","info ","Notification Services","Notification::Submit: subject[Your GFI Archiver has exceeded licensed user limit!]" The 2nd user count after Core starts is successful bringing the user count beneath the license limit: 2015-02-03,13:05:40,520,1,"#00027de8","#0002539c","info ","usercntmaad","Instructed to count" ... 2015-02-03,13:05:43,533,1,"#00027de8","#0002539c","info ","usercntmaad","Exclude users in list" 2015-02-03,13:05:43,533,1,"#00027de8","#0002539c","info ","usercntmaad","AD Group: f45b4124678b6e44905526f784554e4b" 2015-02-03,13:05:43,533,1,"#00027de8","#0002539c","info ","usercntmaad","Binding to provider: GC://DC=domain,DC=com" ... 2015-02-03,13:05:51,524,1,"#00027de8","#0002539c","info ","usercntmaad","Users counted: 841"

Workaround / Fix Details

Fixed in 2015 SR1 build 20150218

Required Actions

Upgrade to 2015 SR1 build 20150218 or newer