Phone Lines icon GFI Support Home Sign in
Start a conversation
  1. GFI Support
  2. GFI Support - Archiver Section
  3. Articles

Error: '<Service> Test Failed: There was no endpoint listening at net.pipe://localhost/<Service>/<Module> that could accept the message' when accessing the web interface due to a service not running

Answer

PROBLEM

When trying to load the GFI Archiver web interface, an error similar to below is displayed:

Failed to initialize

or

Failed to Authenticate

And when clicking on More Information:
 
<Service> Test Failed: There was no endpoint listening at net.pipe://localhost/<Service>/<Module> that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

For example:

Store Test Failed: There was no endpoint listening at net.pipe://localhost/Store/EmailMessageRetrieval that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.)

or

System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 127.0.0.1:8017 (the last few digits might differ)

ENVIRONMENT

  • GFI Archiver
  • All supported environments

SOLUTION

  1. Ensure that all GFI Archiver services are running (start them if they are not)
  2. If step 1 does not solve the issue check for a port conflict and if found resolve it (How to change port GFI Archiver service is running on)

CAUSE

The issue occurs if GFI Archiver's different processes cannot communicate with each other. Most common causes are if a service is not started or a port conflict.
Choose files or drag and drop files
Was this article helpful?
Yes
No

  1. Priyanka Bhotika

  2. Posted

Comments