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Searching for Another User's Items as an Administrator

Overview

This article provides the steps to search for another user's items as an administrator. This is useful in cases where the administrator performs basic searches for assistance, or to check, from the console, if an email already exists in the system (through the user's account).

 

Process

  1. Log in to the GFI Archiver's web page using a user with access to the other users' mailboxes and select the green '+' once the user is located.
  2. Add to the user's mailbox to the list on the left-hand side.
    Screen_Shot_2019-07-30_at_2.58.38_PM.png
  3. Add the search string on the right and select the green '+' symbol, as shown below: Screen_Shot_2019-07-30_at_3.01.33_PM.png
  4. Use the proper options (highlighted in the below image) to for additional search criteria (this is optional) or select Search if there no other criteria to be added. Screen_Shot_2019-07-30_at_3.05.54_PM.png

  5. Once you click Search, the results will be displayed, as shown below:

    Screen_Shot_2019-07-30_at_3.29.08_PM.png

 

Important Note

You can control which users have access to which mailboxes via Configuration > Access Control, or grant Full Access permissions via Configuration > Roles and Permissions.

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  1. Priyanka Bhotika

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