marc.store.exe crashes on random basis

Versions / Builds Affected

GFI Archiver 2015 SR1

Status

Open

TT / JIRAID

2999

How to Identify

This customer experiences "random" crashes of marc.store.exe. The issue only occurs when the debug mode is disabled - therefore debug logs covering the issue are not available. Below are some event logs showing a few details of such a crash: ~~~~~ Log Name: Application Source: .NET Runtime Date: 28/06/2015 17:52:09 Event ID: 1026 Task Category: None Level: Error Keywords: Classic User: N/A Computer: MSIG-FRA-MA01.msig-europe.local Description: Application: MArc.Store.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Runtime.CallbackException Stack: at System.Runtime.Fx+IOCompletionThunk.UnhandledExceptionFrame(UInt32, UInt32, System.Threading.NativeOverlapped*) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*) ~~~~~ Log Name: Application Source: Application Error Date: 28/06/2015 17:52:11 Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: Classic User: N/A Computer: MSIG-FRA-MA01.msig-europe.local Description: Faulting application name: MArc.Store.exe, version: 20150.219.111.14, time stamp: 0x54e6222b Faulting module name: KERNELBASE.dll, version: 6.1.7601.18798, time stamp: 0x5507b87a Exception code: 0xe0434352 Fault offset: 0x000000000001aaad Faulting process id: 0x3938 Faulting application start time: 0x01d0af5033dca522 Faulting application path: D:\Program Files (x86)\GFI\MailArchiver\Store\bin\MArc.Store.exe Faulting module path: C:\windows\system32\KERNELBASE.dll Report Id: a2ec0be8-1dad-11e5-a956-005056a21901 ~~~~~ Log Name: Application Source: Windows Error Reporting Date: 28/06/2015 17:52:42 Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: MSIG-FRA-MA01.msig-europe.local Description: Fault bucket , type 0 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: MArc.Store.exe P2: 20150.219.111.14 P3: 54e6222b P4: MArc.WCF.Base P5: 20150.219.111.0 P6: 54e62221 P7: 84 P8: 2d P9: System.Runtime.CallbackException P10: Attached files: C:\Windows\Temp\WER39AA.tmp.appcompat.txt C:\Windows\Temp\WER3B41.tmp.WERInternalMetadata.xml C:\Windows\Temp\WER3B52.tmp.hdmp C:\Windows\Temp\WER9DF5.tmp.mdmp These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MArc.Store.exe_a377af5724d1422f3aed94b0a46928427cac1842_cab_994ea5f1 Analysis symbol: Rechecking for solution: 0 Report Id: a2ec0be8-1dad-11e5-a956-005056a21901 Report Status: 4 ~~~~~ Log Name: Application Source: Microsoft-Windows-MSDTC Client 2 Date: 28/06/2015 17:52:53 Event ID: 4879 Task Category: CM Level: Warning Keywords: Classic User: N/A Computer: MSIG-FRA-MA01.msig-europe.local Description: MSDTC encountered an error (HR=0x80000171) while attempting to establish a secure connection with system MSIG-FRA-MA01. AD: This is an issue at the WCFClient_Faulted(object sender, EventArgs e) event handler with in MArc.WCF.Base.dll for the WCFClient class. It may be the way CS is using the class.

Workaround / Fix Details

Hotfix ARC2015_SR1_PATCH_20150804_2999.zip is present

Required Actions

1. Please verify, if the issue does not occur if debug mode is enabled. If this is true, then please gather crash dumps for MARC and event logs. 2. Attach article to this case 3. Escalate case