GFIScanS.exe is crashing, faulting mimecom.dll, stopping mailflow until scanning engine is restarted

Versions / Builds Affected

2012 / 20121218, 20130226, 20130417

Status

Resolved

Problem Summary

Periodically, GFIScanS.exe (the antispam scanning engine service) will crash and in the error, mimecom.dll will be listed as the fault. Mailflow may also be backed up into the Exchange submission queue until the GFIScanS.exe service is restarted.

TT / JIRAID

814

How to Identify

In the Application Event log, this error will be present. If the error is not present, the admin may just see mailflow backed up into the Exchange submission queue until the AS Scanning engine service is restarted: Log Name: Application Source: Application Error Date: 1/17/2013 7:13:30 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: DS-AFS1.AFSFire.local Description: Faulting application gfiscans.exe, version 16.1.2418.31, time stamp 0x50d05fb4, faulting module MimeCOM.DLL, version 1.0.0.32, time stamp 0x503774d5, exception code 0xc0000005, fault offset 0x000025dc, process id 0x%9, application start time 0x%10. Event Xml: 1000 2 100 0x80000000000000 3353199 Application DS-AFS1.AFSFire.local gfiscans.exe 16.1.2418.31 50d05fb4 MimeCOM.DLL 1.0.0.32 503774d5 c0000005 000025dc

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions

Upgrade customer to GFI MailEssentials 2015 or later