Gfiscans.exe is crashing and disclaimer.dll will fault when disclaimers are enabled

Versions / Builds Affected

2012 / 20121218

Status

Resolved

Problem Summary

When disclaimers are enabled, gfiscans.exe will crash and will fault disclaimer.dll

TT / JIRAID

810

How to Identify

In checking the application event log, these errors will appear: Faulting application name: gfiscans.exe, version: 16.1.2418.31, time stamp: 0x50d05fb4 Faulting module name: disclaimer.dll, version: 16.1.2418.75, time stamp: 0x50d058d7 Exception code: 0xc000000d Fault offset: 0x0002a1dc Faulting process id: 0x7bd8 Faulting application start time: 0x01cdf43cf3ad6906 Faulting application path: C:\Program Files (x86)\GFI\MailEssentials\Antispam\gfiscans.exe Faulting module path: C:\Program Files (x86)\GFI\MailEssentials\Antispam\disclaimer.dll Report Id: 32a99538-6030-11e2-8d92-24b6fdf48a60

Workaround / Fix Details

Upgrade customer to Latest build MailEssentials 2014 build 20131107 or Later

Required Actions

Verify Customer is on MailEssentials 2014 build 20131107 or Later