Articles

• Allowing Services Through the Windows Firewall

  Overview This article provides the steps to configure the Windows Firewall to allow certain services to communicate among multiple servers. For a GFI MailEssentials Multi-install environment to functi...

• Attendant service is leaking memory until crashing

  Versions / Builds AffectedGFI MailEssentials 2015 StatusResolved Problem SummaryAttendant service is leaking memory until crashing. TT / JIRAID2560 How to IdentifyThe Attendant service will use an exc...

• Cisco Secured Emails (Registered Envelope Service) Are Being Blocked by GFI MailEssentials

  Overview Cisco Secured Emails (Registered Envelope Service, also called SecureDoc) are being blocked by GFI MailEssentials due to the HTML sanitizer and Email Exploit Engine. Environment GFI MailEssen...

• Enterprise Transfer Service crashes when trying to merge Personal Whitelist/Blocklist

  Versions / Builds AffectedMailEssentials 2014 StatusResolved Problem SummaryEnterprise transfer service will crash when the merger Process tries to merge the Personal Whitelist/Blocklist TT / JIRAID14...

• 'Error 1075 the Dependency Service Does Not Exist or Has Been Marked for Deletion' When Starting the GFI MailEssentials

  Overview When attempting to start a GFI MailEssentials service, the following error is encountered: Error 1075 the dependency service does not exist or has been marked for deletion. Environment GFI Ma...

• A Parameter Cannot Be Found That Matches Parameter Name 'TransportService' When Installing GFI MailEssentials

  Overview When trying to install GFI MailEssentials, the post-install wizard will not complete. The following error will be logged in the ..\MailEssentials\DebugLogs\e2k7wizard.txt log file: error  ,e2...

• "Error 1923.Service GFI MailEssentials Autoupdater (gfimesavupdate) could not be installed. Verify that you have sufficient privileges to install system services."

  Overview When upgrading GFI MailEssentials, the installation process may fail with the following error message logged:   Execute Message >> DAT [1] = Installing new services Execute Message >> DAT [2]...

• Error: 'Please make sure that GFI MailEssentials Managed Attendant Service is running' when accessing the dashboard

  Answer PROBLEM When trying to open the dashboard, the following error is given: 'Please make sure that GFI MailEssentials Managed Attendant Service is running'. The GFI MailEssentials Managed Attendan...

• 'Service Unavailable' When Opening the GFI MailEssentials Configuration

  Overview The GFI MailEssentials Configuration cannot be opened. The page opens with an error: Service unavailable   Environment GFI MailEssentials All supported environments   Root Cause GFI MailEssen...

• Event ID 5302 - gfimesattendant crash and Event ID 5401 - Plugin UnicornLicSvc

  Versions / Builds Affected21.1 StatusOpen Problem SummaryAfter upgrading to GFI MailEssentials 21.1, the following Microsoft Windows are logged hourly: Event ID 5302 - gfimesattendant crash Event ID 5...