GFI MailEssentials Attendant service is using an excessive amount of memory ( RAM ) until other processes fail

Versions / Builds Affected

2014 R2

Status

Resolved

Problem Summary

GFI MailEssentials Attendant service is suffering from a memory leak, causing other processes/services to crash. GFIMailEssentials functionality is affected as well. So far the issue has been traced back to the public folder scanning.

TT / JIRAID

2066

How to Identify

Monitor the memory consumption of the MailEssentials.Attendant.Service.exe process over time by using either the Task Manager or the Resource Monitor. The process should not be using more than 300-400 MB of RAM, and the amount of RAM should not increase constantly, without going down again. Also, the PFTrainEWS.log file shows: 15:00:42,489,1,"#00004428","#0000001B","info ","PFTrainEWS","Invoking extractSPAMTokens()" 15:00:42,489,1,"#00004428","#0000001B","info ","PFTrainEWS","Invoking extractSPAMTokens()" 15:00:42,708,1,"#00004428","#0000001B","error ","PFTrainEWS","error:Failed to Move"

Workaround / Fix Details

Have customer apply the patch http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140923_2066.zip Escalate if issue persists.

Required Actions

Have customer apply the patch http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140923_2066.zip Escalate if issue persists.