Using the "move to subfolder" GFI MailEssentials action causes emails to bypass journaling in Exchange and not getting archived via GFI Archiver

Versions / Builds Affected

Any

Status

Resolved

Problem Summary

Using the "move to subfolder" GFI MailEssentials action causes emails to bypass journaling in Exchange and not getting archived via GFI Archiver

TT / JIRAID

2972ARC, 2588ME

How to Identify

The combination of: - running Exchange 2007 or later - using the MailEssentials "move to subfolder" action causes that emails actioned this way are bypassing the Exchange journaling agent and are therefore not archived in GFI Archiver.

Workaround / Fix Details

WORKAROUND1 Choose another action in ME

Required Actions

1. Attach this article to the case 2. Discuss / implement the workaround with the customer Explain that MTEF utilizes Autodiscover to bypass the rest of Exchange, including Journaling agent.