Answer

PROBLEM

A fax gets "stuck" or hung on a line when a fax is attempted with GFI FaxMaker.  Usually, this occurs when attempting to send a fax through GFI FaxMaker.

ENVIRONMENT

• GFI FaxMaker 
• Dialogic Brooktrout TR1034 series fax boards

SOLUTION

2011 and newer GFI FaxMaker:

1. Stop GFI FaxMaker services and close any open GFI Window
2. Select Start > All Programs > GFI FaxMaker Brooktrout TR1034 Drivers..., then select Brooktrout Configuration Tool
3. Select Advanced mode and proceed
4. Under the Brooktrout.. Node, select BTCall Parameters (all boards)
5. On the right of the column, in the "BTCall Parameters" section, change the "Maximum Timeout, sec:" variable to 600 or 900 (this is seconds)
6. Click Save, Click Apply, and then close the Brooktrout Configuration Tool 
7. Re-start the GFI FaxMaker services

CAUSE

This issue usually occurs when the receiving party of the fax job does not signal a proper end-of-call or termination signal