Answer

PROBLEM

When sending a fax from GFI FaxMaker client, the fax ends up in the GFI FaxMaker SinkDrop\Ignored folder. Subsequently, the sender does not receive a transmission report, but the fax administrator(s) will be alerted by a notification email: A mail was sent to the fax server that could possibly lead to a mail loop. This mail has been moved to the 'ignored' folder

ENVIRONMENT

• GFI FaxMaker
• all supported environments 

SOLUTION

Please ensure that the the correct user email address has been configured under the local GFI FaxMaker client. Proceed as follow:

1. Go to the machine where the GFI FaxMaker client is installed
2. Open the GFI FaxMaker Fax Message form
3. Click on Options > SMTP Options
4. In the email address field: ensure that the correct email address is being used in the format: user@domain.com
   • Note: The format user@faxmaker.com cannot be used
5. Click on Ok to apply changes

CAUSE

GFI FaxMaker has a way to detect if an email sent to it could be a starter of a possible mail loop.  A mail loop would cause both the fax and SMS systems to grind to a near halt due to the amount of mails being processed. Microsoft Internet Information Services (IIS) or the mail server will also be affected by such a mail loop.