Overview

Customer is already using a license key with SR140 flag, and the SR140 LAC has been activated but lines are still not initializing and FaxMaker Brooktrout Driver GUI shows this message.

Brooktrout SR140 is licensed and installed but you do not have an SR140 usage license. To obtain an SR140 usage license, please contact GFI sales at sales@gfi.com.

Root Cause

User Access Control (UAC) is preventing the key to be read properly by the application. Setting UAC to "never notify" does not fully disable the feature in Windows Server 2012.

Resolution

1. Open the Registry Editor by navigating to Start > Run > type regedit
2. Navigate to the following file folder:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system

3. Change EnableLUA from '1' to 0 to disable UAC.
4. Reboot the server.
   

Confirmation

The License Key with SR140 flag is recognized successfully in Windows Server 2012.

Additional Information

Refer to Windows Server 2012: Deactivating UAC.