Overview

A fax sent to an Outlook contact remains in the …\GFI\FAXmaker\SinkDrop folder as a *.bad file.

Environment

• GFI FaxMaker 14
• GFI FaxMaker 2011
• GFI FaxMaker 2013
• All Supported Environments

Root Cause

GFI FaxMaker needs the mapi.dll to be able to process messages sent to an Outlook contact.

Resolution

Solution #1

1. Download and install Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 March 2014 Update. Alternatively, you can install Microsoft Outlook (32-bit version).
2. Restart the machine

Note: Do not try to install MAPI/CDO on an Exchange server.

There are some occasions where the steps above will not fix the problem. You can try these additional steps:

1. Open a command prompt window and browse to C:\Program Files\Common Files\GFI\common
2. Enter the following: regsvr32 tnefunpack.dll.
3. Make sure that a message window displays as shown below:
   

   tnefunpack.dll was successfully registered

Solution #2

If a 32-bit version of Microsoft Outlook is already installed, perform the following:

1. Uninstall Microsoft Outlook.
   • Note: Do not perform a "repair."
2. Confirm MAPI/CDO is not listed in Add/Remove Programs. Please remove it if found.
3. Reinstall Microsoft Outlook.
4. Restart the machine.

Confirmation

The fax is sent to an Outlook contact successfully.