Error: 'not enough credit' in the FaxMaker Monitor when faxes fail to send while using online fax services

Versions / Builds Affected

GFI FaxMaker Version 2011 Build: 20120306 or later

Status

Resolved

Problem Summary

FaxMaker fails to send outbound faxes. FaxMaker monitor claims not enough credit.

TT / JIRAID

427

How to Identify

FaxMaker monitor will show the error message 'not enough credit' if attempts are made to send outbound faxes using the Online FaxMaker WebServices on premise. Billing_FaxServices.log will indicate a transaction response: "error ","FaxServices Billing","Result code for transact response is not success, val:-85015" "error ","FaxServices Billing","Failed parsing transact response, resp:'e77263825c3449d8bb60959e34a4f44c8d046d88f038f23'" OFS_Fax_OFSx.log will indicate a transaction error 64: "error ","GFI Online Fax Service Line","Billing manager failed transaction for job ct441480710024-20130701070233091-302-2 error:67"

Workaround / Fix Details

License key have to be associated with the MBX user account in the backend by development

Required Actions

Escalation of this case with the following information: 1. MBX user account 2. Assigned fax number 3. Troubleshooting files