Inbound SMS are not received

Status

Resolved

Problem Summary

SMS not received

TT / JIRAID

574

How to Identify

GFI FaxMaker is able to send SMS using the attached Siemens MC GSM modem. Replies to outbound SMS however will not be processed by GFI FaxMaker MTA as the attached GSM SMS modem do not notify GFI FaxMaker (although it does detect them (after I start MTA service manually). GSM_COM1.log 2014-03-27,09:57:29,562,1,"#00000dbc","#000005e8","info ","GSM_DRV","(erc: 0) -> SENT(10): AT+CMGL=4 " ... 2014-03-27,09:57:29,609,1,"#00000dbc","#000005e8","info ","GSM_DRV","(erc: 0) -> RECV(8): AT+CMGL=4 +CMG" ... 2014-03-27,09:57:30,062,1,"#00000dbc","#000005e8","info ","GSM_DRV","(erc: 0) -> RECV(6): +CMGL: 1,1,,23 0791947122723033040C9194618394191000004130319110934004D4F29C0E +CMGL: 2,1,,23 0791947122723033040C9194618394191000004130911212344004D4F29C0E +CMGL: 3,1,,29 0791947106004034040D91947136001901F00000413012719014400AD77419244ED3E9E51F +CMGL: 4,1,,23 0791947122723033040C9194618394191000004130428070934004D4F29C0E +CMGL: 5,0,,23 0791947122723033040C9194618394191000004130729005344004D4F29C0E OK "

Workaround / Fix Details

Hotfix available only for FM 2013 SR3 Hotfix can be made available for higher builds

Required Actions

Escalate the case for further investigation, especially if the attached GSM SMS modem is not supported OR is on build 2014 or higher