Error: 'Failed to initialize GSM modem, Modem Failed To Respond(timeout)' is found in the GSM_COMx.log

Versions / Builds Affected

FaxMaker 2013 build 20121101

Status

Resolved

Problem Summary

SMS line failed to be initialized

TT / JIRAID

293

How to Identify

GFI FaxMaker Message Transfer Agent attempts to initialize the GSM SMS line(s) using its own GSM SMS driver. An error 'Failed to initialize GSM modem. Modem Failed to Respond (timeout)' will be logged in the GSM_COMx.log.

Workaround / Fix Details

Fixed in GFI FaxMaker 2013 Service Release 2 (build 20130606)

Required Actions

- Ask customer to upgrade to the latest build