FaxMaker Client is unable to format SMS number correctly

Versions / Builds Affected

GFI FaxMaker 2015

Status

Open

TT / JIRAID

1103

How to Identify

In this context all existing public contacts are formatted as follow: country code : e.g. 49 area code: empty mobile number: 017xxxxxxxyy Customer uses the GFI FaxMaker Client to send SMS. SMS number of each recipient are selected from the public contacts. In Microsoft Exchange 2007 server the contacts were retrieved properly AND inserted into the TO field. Since upgrade to Microsoft Exchange 2013 the same contacts are not retrieved properly AND are NOT inserted correctly into the TO fields. Hence, GFI FaxMaker Client fails with error C-0007. 2015-06-18 10:06:49 192.168.1.11 gmhnicolash SMTPSVC1 WG-FAX 192.168.1.17 0 HELO - +gmhnicolash 250 0 43 16 0 SMTP - - - - 2015-06-18 10:06:49 192.168.1.11 gmhnicolash SMTPSVC1 WG-FAX 192.168.1.17 0 MAIL - +FROM:+ 250 0 57 45 0 SMTP - - - - 2015-06-18 10:06:49 192.168.1.11 gmhnicolash SMTPSVC1 WG-FAX 192.168.1.17 0 RCPT - +TO:+<+49+1752768303@smsmaker.com> 501 0 27 38 0 SMTP - - - - 2015-06-18 10:06:49 192.168.1.11 gmhnicolash SMTPSVC1 WG-FAX 192.168.1.17 0 QUIT - gmhnicolash 240 16 65 4 0 SMTP - - - - => instead of +491752768303 is inserted into the TO field, it inserts +49+1752768303 (which is an invalid SMTP address). Troubleshooting files and SMTP trace are attached.

Workaround / Fix Details

Workaround: merge country code + area code and mobile number field into mobile number

Required Actions

1. Gather troubleshooting files 2. Attach article 3. Escalate case