FaxMaker | Troubleshoot SR140 SIP Communication

Answer

Identify and fix

• The following Dialogic articles describe how to troubleshoot SR140 SIP communication and pinpoint the cause of any issues encountered sending/receiving faxes in GFI FaxMaker with SR140

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1. How to analyse a T.38 fax call with Wireshark:
   http://www.dialogic.com/support/helpweb/helpweb.aspx/2989
2. How to verify at what stage an SR140 T.38 call fails and how to address:
   http://www.dialogic.com/support/helpweb/helpweb.aspx/2990/how_to_verify_what_stage_a_sr140_t_38_call_fails_at_and_how_to_fix_it/SR140

Related Articles

• Troubleshooting FOIP issues:
  https://techtalk.gfi.com/troubleshooting-foip-issues/
• How to use the Dialogic Brooktrout TR1034 diagnostic tool:
  http://kb.gfi.com/articles/SkyNet_Article/How-to-use-the-Dialogic-Brooktrout-TR1034-diagnostic-tool
• Dialogic Brooktrout SR140 Fax Software (Helpful Links):
  http://kb.gfi.com/articles/SkyNet_Article/Dialogic-Brooktrout-SR140-Fax-Software-Helpful-Links

Note

• Dialogic no longer supports any SDK prior to 6.7.0 (Included with GFI FaxMaker 2014)
• Microsoft Windows Server 2003 is supported by GFI FaxMaker but IS NOT supported by Dialogic for SDK 6.7.0