Overview

 

This article describes the resolution for the following error, which occurs when document conversion for faxes with PDF attachments times out:

Error '1701: Document Conversion Timeout'

 

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Information

• GFI FaxMaker
• All Supported Environments

Root Cause

The following may cause the document conversion to time out while sending PDF attachments: 

1. Invisible prompts stall the document conversion process when Adobe Acrobat X / Reader Y is configured as the external converter for PDF attachments on the GFI FaxMaker server.
2. The externally configured PDF converter is not working.

 

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Process

 

Based on the root causes mentioned above, perform the following steps to resolve the issue:

 

1. When Adobe Acrobat is External Converter for PDF Attachments

   1. Log on to the GFI FaxMaker Server using the same account, which is running the GFI FaxMaker services.
   2. Open Adobe.
   3. Navigate to Edit > Preferences > General tab.
   4. Remove the check from the Enable Protected Mode at Startup.
   5. Click OK.
   6. Ensure Adobe Reader 10.0.1 is set as the default pdf handler.
   7. Close any running processes of Acrord32.exe from the Task Manager.

    

   For Adobe Acrobat 11

   1. Log on to the GFI FaxMaker Server using the same account, which is running the GFI FaxMaker services.
   2. Open Adobe.
   3. Navigate to Edit > Preferences > Security (Enhanced).
   4. Remove the check from the Enabled Protected Mode at Startup under Sandbox Protections.
   5. Click OK.
   6. Ensure Adobe Reader 11 is set as the default pdf handler.
   7. Close any running processes of Acrord32.exe from the Task Manager.

    

   Note: You may also contact the maker of the external PDF converter that is causing issues if you wish to troubleshoot it further.

    

2. When Externally Configured PDF Converter is not Working

   Enable the internal FaxMaker PDF converter that ships with the GFI FaxMaker.

 

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Error '1701: Document Conversion Timeout'