Overview

 

This article describes the resolution of the following error, which occurs when sending a Microsoft Office 2007 or later document with GFI FaxMaker:

Error: '1701: Document Conversion Timeout.
Ensure that the FaxMaker printer driver on the server machine is installed on the GFIFAX port and is set up as default printer. Check that the application program is installed on the server and that there is association to print with the files.' check all that Office 2010 was activated.

 

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Environment

 

• GFI FaxMaker
• All Supported Environments

 

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Root Cause

 

The print option is not available if the option Protected View is enabled in Microsoft Office 2007 or higher, which can result in a 1701 document conversion timeout error.

 

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Process

 

1. Log in to the server with the service account.
2. Disable the Protect view setting in Properties of the file:
   1. Open Microsoft Word on the Faxmaker Server.
   2. Click File > Trust Center > Protected View.
   3. Uncheck all the options for Enabled Protected View.
      
      

 

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Related Article

 

Error '1701: Document Conversion Timeout'