UI takes about 40 minutes to load

Versions / Builds Affected

GFI FaxMaker 2015 SR1

Status

Open

TT / JIRAID

1183

How to Identify

When loading the GFI FaxMaker config, it take around 40 minutes to load the GFI FaxMaker config. Once the UI is loaded, every option in GFI FaxMaker can be configured individually. It appears that the GFI FaxMaker is busy to count the configured users / users in group. In GFI FaxMaker 2013 version (before he upgraded) the UI was very quick with the same configured licensed groups in GFI FaxMaker. The issue was reported to happen after upgrading to GFI FaxMaker 2015 SR1. It appears that for some reason the UserManagement module is not performanent.

Workaround / Fix Details

No workaround identified

Required Actions

1. Attach article 2. Gather information about the #DC, # number of licensed users / groups, #path where AD users / groups are located in OU 3. Gather TS files 4. Escalate case