GFI FaxMaker fails to store SAP ACK files into the designated SAP folder

Versions / Builds Affected

GFI FaxMaker Version 2011 Build: 20120306 or later

Status

Resolved

TT / JIRAID

568

How to Identify

Since recent upgrade to the latest GFI FaxMaker build Faxmaker FaxServer service fails to store transmission reports (ACK) in the designated SAP folder (which was selected / configured under FaxMaker Configuration >> Advanced > HPDS/SAP : TAB "SAP"). log "faxserver.gfi_log.txt" indicates Fax was sent successfully 2014-03-20,10:29:25,976,1,"#000013bc","#00001564","info ","faxserver","[1000c7.sfm]outmsgCheckErrors : checking fax from[__SAP_API__@FAXmaker]" 2014-03-20,10:29:25,976,1,"#000013bc","#00001564","info ","faxserver","[1000c7.sfm]outmsgCheckErrors : checking number[087439694274]" 2014-03-20,10:29:32,871,1,"#000013bc","#00001270","info ","faxserver","[1000c7.sfm]faxsrvSendFax() : Submitting fax to[0087439694274] over line[0]" ... Failed to store fax report 2014-03-20,10:30:04,337,1,"#000013bc","#00001240","info ","faxserver","[1000c7.sfm]CReports::CreateFaxSentReport _ : '__SAP_API__@FAXmaker'" 2014-03-20,10:30:04,337,1,"#000013bc","#00001240","info ","faxserver","[1000c7.sfm]CReports::CreateFaxSentReportEx _ report with attachments" 2014-03-20,10:30:04,337,1,"#000013bc","#00001240","info ","faxserver","[1000c7.sfm]CReports::CreateBodyReportEx _ Creating Plain Text report" 2014-03-20,10:30:04,352,1,"#000013bc","#00001270","info ","faxserver","Item dequeued - code [1] Item [0CDE0CF8]" 2014-03-20,10:30:04,352,1,"#000013bc","#00001240","info ","faxserver","CReports::CreateTextApiReport: Response directory not valid. creating []" 2014-03-20,10:30:04,352,1,"#000013bc","#00001240","error ","faxserver","CReports::CreateXMLStatusReport: Failed to create directory. winerr: 3" 2014-03-20,10:30:04,352,1,"#000013bc","#00001270","info ","faxserver","Item dequeued - code [4] Item [0CDE0CF8]" ERROR_PATH_NOT_FOUND = 3 (0x3) =The system cannot find the path specified.

Workaround / Fix Details

No workaround available.

Required Actions

Escalation required. Non-public patch available. Procedure: 1. Stop both GFI FaxMaker services 2. Browse into GFI FaxMaker root folder 3. Rename file: fmserver.exe into backupfmserver.old and textapi.dll into backuptextapi.old 4. Copy patch into GFI FaxMaker root folder 5. Start both GFI FaxMaker services