Overview

 

This article provides the solution when cover pages keep timing out while trying to send faxes.

 

Environment

• GFI FaxMaker
• Windows Server 2012 and newer

 

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Root Cause

 

The doccvt file may not have correct entries.  In the newer operating systems (Windows Server 2012 and higher), service account limitations have been increased, and the print_html2.exe will need to be used.  Occasionally this may need to be done on Windows server 2008 R2 as well. 

 

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Resolution

 

1. Stop all GFI services.
2. Navigate to C:\Program Files\FaxMaker\doccvt.ini.
3. Open this file, ensuring that the entries under [internal_converters] match the following: 

mht=print_html2.exe 
pdf=print_pdf.exe 
html=print_html2.exe 
htm=print_html2.exe 
jpg=print_img.exe
png=print_img.exe
jpeg=print_img.exe
gif=print_img.exe
bmp=print_img.exe

1. Add any missing entries.  
2. Navigate to C:\Program Files\FaxMaker.
3. Right-click the fmserver.exe file, and select Run as administrator.
4. The FaxServer service will stop while the fmserver is running as an application.

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Confirmation

 

After restarting the GFI services, resend the fax to confirm the conversion issue has been resolved.

 

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