Overview

While installing or upgrading Kerio Outlook Connector Offline Edition (KOFF), the Windows wizard returns the following error:

Error 1722. There is a problem with this Windows Installer Package. Action FindKOFFServices, Location: C:\WINDOWS\Installer\MSIDDCD.tmp, command

As a result, users are not able to send/receive email messages using Outlook and KOFF. As part of the troubleshooting, uninstallation and re-installation processes for KOFF and Outlook were already tried with no luck.

Environment

Kerio Outlook Connector Offline Edition 9.2.12 patch 1

Office 2016/2019 2003 (Build 12624.20466) and 2004 (Build 12730.20206)

Diagnosis

KOFF installation and upgrade wizard uses the MAPI property library, which is included in Microsoft Office. There is a known issue with Office Outlook Mapi Initialize exception. The problem was fixed in version 16.0.12730.20234, signed 28 Apr 2020. For more information, please refer to Microsoft External Exception in Outlook 2016 discussion.

Solution

1. Open Outlook application.
2. Click File -> Office account -> Update Options -> Update Now. For more information, please refer to Install Office updates.
   
   

Confirmation

The installation/upgrade wizard completes successfully.