Answer

PROBLEM

When the move to Exchange sub-folder action stops functioning for any particular reason, the emails are suppose to be transferred to the Global Actions folder in the GFI MailEssentials Directory. However, the folder will be still empty.

ENVIRONMENT

• GFI MailEssentials
• all supported environments

SOLUTION

This generally happens when the actions of the folder are set to delete. To verify this, please follow the procedure below:

1. Open GFI MailEssentials configuration
2. Antispam Settings > Global Actions
3. Check if the actions are set to delete. If the actions are set to delete, it means that all the emails transferred to this folder were deleted.

Note: By default the setting should be Move to specified folder and a default directory path should be listed.

CAUSE

The settings were modified so that all items in the Global Actions folder were set to delete.