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The GFI MailEssentials Switchboard URL does not get updated and the configuration is not accessible when changing a website hostname

Answer

PROBLEM

When changing a website hostname, the switchboard UI URL does not get updated and the configuration is not accessible.
 
ENVIRONMENT
  • GFI MailEssentials 
  • All supported environments

SOLUTION

When changing the hostname in the Website Bindings in IIS, the Switchboard will not read that change automatically.
 
The registry key below needs to be updated with the correct hostname for the UI URL to be changed in the Switchboard:
 
  • 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\GFI\MailEssentials\Setup\IISWebSiteUrl
  • 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GFI\MailEssentials\Setup\IISWebSiteUrl
 
The server needs to be rebooted in order for the Switchboard to update the UI URL and for the configuration to be accessible

CAUSE

GFI MailEssentials was not designed to look into the hostname set in the webtsite bindings in IIS by default.
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  1. Priyanka Bhotika

  2. Posted

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