Language detection filter is blocking emails because the locale is not found

Versions / Builds Affected

GFI MailEssentials 2014 R2 and above

Status

Resolved

Problem Summary

Language detection filter is blocking emails because the locale is not found

TT / JIRAID

2497

How to Identify

The language detection filter log file will show something similar: "info ","ase_language_detection",">> CLanguageDetection::GetLocale" "info ","ase_language_detection","Locale [0]" "info ","ase_language_detection","SubLangID [0]" "info ","ase_language_detection","<< CLanguageDetection::GetLocale" "info ","ase_language_detection","HTML Locale [1024]" "info ","ase_language_detection","Plain Text body is invalid" "info ","ase_language_detection",">> IsLocaleFound [1024]" "info ","ase_language_detection","<< IsLocaleFound [1024] - [NO]" "info ","ase_language_detection","Locale NOT FOUND and Block All Except Below List...returning true" "info ","ase_language_detection","Setting actions data ..." "info ","ase_language_detection","Spam detected, Stopping ASE Chain [2]..." "info ","ase_language_detection","Setting block report to: 'Blocked with language detection'"

Workaround / Fix Details

Upgrade to 2015 and apply below patch: http://cdnpatches.gfi.com/me/20150102/ME2015_PATCH_20150127_2497.zip

Required Actions

Attach article to case and sent out patch.