Answer

PROBLEM

ENVIRONMENT

• GFI MailEssentials
• All supported environments

SOLUTION

To determine which is blocking the replication do the following:

1. Open the GFI MailEssentials Configuration > Dashboard > Logs
2. Check which filter is blocking the replication emails

Directory Harvesting:

In GFI MailEssentials:

1. Browse to the GFI MailEssentials installation directory (default C:\Program Files (x86)\GFI\MailEssentials\AntiSpam)
2. Locate the config.mdb
3. Open the config.mdb in Microsoft Access or OpenOffice Base
4. Open the tb_dirharv_exclusions table
5. Add the email address sending the public folder replication emails.

Note: You will need to stop the GFI MailEssentials services to make the change. Once the file has been saved, restart the services.
 

Greylisting:

Greylisting cannot be changed to full email mode and cannot be moved in Filter Priority. In order to ensure that Public Folder Replcation will work with this feature:

1. Open the GFI MailEssentials Configuration > Anti Spam > Anti Spam Filters > Greylisting > Exclusions
2. Add your domain to the Greylist exceptions

CAUSE