Overview

The debug logs indicate that a server is unable to open a connection to the server with the following Windows networking error:

Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.

 

The GFI LanGuard Remediation Center shows the following error while attempting to copy the files to the remote share for remediation:

 

 

This article provides a background summary of the error message mentioned above and also presents the information to find the conflicting application.

 

Environment

• Windows file and printer sharing
• Remote deployment or scanning
• All supported Windows environments

 

Root Cause

Windows networking only allows one connection to a server from a single user account. If you tried to access the server with two different user accounts from the same source server, you would get the error code: 1219.

 

Solution

• The troubleshooting process is to determine if other applications are making connections to the server using different credentials. Once determined, you can configure them to either 'no longer connect' or use the same credentials as used by the GFI product.
• Sometimes, it is not very easy to decide on which process is making the connection.
1. You can check this by using Process Explorer and the Find > Find Handle feature.
2. You can then search for the IP address and the hostname of the computer to try and find any other processes with open handles to the target machine.