Overview

When a user tries to check for new inbound faxes, a message pops up indicating the error: 

"The logged in user is currently not enabled for Inbound Web Services fax receipt. Please contact your administrator." 

This article provides the steps to resolve this issue.

Environment

• GFI FaxMaker Online client

Root Cause

The fax receive settings were not configured for "Inbound Web Service."

Resolution

1. Log into the GFI FaxMaker Online dashboard.
2. Browse to Control panel icon > Users > [Username] > Edit users > Tab [Fax].
3. Switch the fax receive settings from "Receive fax using email" to "Use Inbound Web Service."

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Further information can be found in the article 'Receiving faxes.'