Overview

When a Risk Assessment scan is running, or Auto Discovery is browsing for computers in the current domain/workgroup, a different domain/workgroup or the entire network, no computers are found.

Running the net view command in a command prompt window will return an error or an empty list.

Environment

• GFI EndPointSecurity
• All Supported Environments

Root Cause

Risk Scanning and Auto Discovery use the Computer Browsing service to find computers in the entire network or a specific domain. The same functionality is provided by net view command. Executing net view command is an excellent verification to see if this functionality is enabled.

Windows Server 2008 and later server versions of Windows may have the Computer Browser service disabled by default. The service has to be enabled for computer discovery to work.

Resolution

To check the state or start the Computer Browsing Service, follow the steps listed below:

1. Open the Control Panel

2. Select Administrative Tools

3. Select Services

4. Right-click the Computer Browser Service and select Properties

5. Under Startup Type select Automatic from the drop-down menu

6. Start the service