The 'General Status' page is not being updated anymore (cache.sdf larger 256MB)

Versions / Builds Affected

EventsManager 2012 SR1 20120214

Status

Resolved

Problem Summary

EventsManager cannot handle ..\EventsManager2012\Data\Operational\Dashboard\cache.sdf growing larger than 256MB.

TT / JIRAID

ESM-51

How to Identify

cache.sdf holds temporary data that is used to display the graphs in the General Status page. This database holds only data covering the last 7 days. Older data is purged. Symptoms: - the General Status graphs are empty - esmui.exe uses a lot of CPU - this can even lead to service crashes Logs: 2012-02-16, 10:11:21, 320, 0, ef0, 1148, error, EvtMgrs.dll, MaintainCaches, ERROR: unexpected maintaining cache, error: The database file is larger than the configured maximum database size. This setting takes effect on the first concurrent database connection only. [ Required Max Database Size (in MB; 0 if unknown) = 257 ], 2012-02-16, 09:54:42, 729, 3, c84, 11ac, warning, plstatus.dll, LoadData, load chart: The database file is larger than the configured maximum database size. This setting takes effect on the first concurrent database connection only. [ Required Max Database Size (in MB; 0 if unknown) = 257 ]

Workaround / Fix Details

The following AutoUpdate addresses this issue: Patch ID: 20120315 File Name: 20120315_ESM2012SR1_PATCH_00.cab

Required Actions

Apply AutoUpdate