Error 'Unexpected error when opening ...' when collecting text logs

Versions / Builds Affected

EventsManager 2013 SR1

Status

Open

Problem Summary

EventsManager cannot collect text logs because the system does not accept multiple connections

TT / JIRAID

464

How to Identify

This is a general error displayed in the Operational History pane but we would need to check the logs to see if the EventsManager instance is being affected by this issue. - Browse to - Open the last 'W3celffcollectorplugin_*.csv' file created - Search for the error 'win32 error code 1219'. You will find the following error: 2014-02-18, 10:06:53, 557, 0, 1954, 1a68, error, W3CelffCollectorPlugin.dll, ConnectToFolder, Unable to connect to remote path \\192.168.100.100\C$\inetpub\logs\LogFiles - win32 error code 1219

Workaround / Fix Details

There is not a workaround or patch available yet. Development still investigating this issue.

Required Actions

Collect the troubleshooting file and escalate to PSG