Skype call issues when using GFI WebMonitor

Answer

Issues encountered

When traffic is configured to pass through the GFI WebMonitor proxy, the following issues are encountered in Skype:

• Skype cannot make or answer calls. (although messaging works fine)
• Skype cannot authenticate the users.

Adding a domain whitelist rule does not solve these issues.

Possible solutions

Bypass proxy authentication for the sites used by Skype. To bypass the proxy authentication for Skype sites:

1. Go to <WebMonitor installation folder>\Data\
2. Open ProxyConfig.xml with a text editor.
3. Locate the line <HostsThatWillNotBeAuthenticated />
4. Replace it with the following:

<HostsThatWillNotBeAuthenticated>

<string>skype.com</string>

<string>hotmail.com</string>

<string>trouter.io</string>

</HostsThatWillNotBeAuthenticated>

1. Restart the GFI Webmonitor Proxy service.

 

Note that if there are some domains added to the list already, just add the three new strings:

<string>skype.com</string>

<string>hotmail.com</string>

<string>trouter.io</string>

 

Versions / Builds Affected: All versions