Overview

When a configuration that affects provisioned phones is changed in Kerio Operator, e.g. when a new call route is created, such provisioned phones need to be restarted. This article provides the steps to restart provisioned phones in Kerio Operator.

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Information

During a configuration change, a dialog window recommending a phone restart is always displayed. You can restart immediately, although there are instances when a reboot is not possible, especially if it will impact production. You may skip the restart process and choose to do it later by following the procedure described herein.

Note: Some Cisco phones from newer series cannot be restarted automatically. In cases of configuration changes, you may need to reset the phones manually; this does not apply to the Cisco SPA phones.

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Process

1. In Kerio Operator's administration interface, navigate to Configuration > Provisioned Phones.

   

2. Click on Advanced and then Resync Phones.

   

3. A pop-up window appears, and here you can schedule when the restart should take place. Set the Date and time and click OK.

   

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Confirmation

The scheduled time you set now appears at the upper side of the interface, in the Hardware Phones tab. 

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