Summary

Agent install failed on device due to the following error CheckFailed

Overview

1. After moving a machine into a group in OneGuard in notifications there is an error "Agent install Failed"

1. Once the error is selected the more detailed message states "Agent install failed on device due to the following error CheckFailed"

Cause

• The user assigned to the machine concerned does not have enough permission to perform the Agent installation.

Resolution

Steps

On the Controller itself please follow the steps below: 

1. Configure the GFI OneGuard Controller by clicking Configure... in the Controller main window. 
2. Go to Communication > Controller Tab 
3. Make sure that right credentials are configured here 

Additional Information

• Follow the steps below to configure Custom Controller credentials to be used when deploying agents.