Overview

This article describes how to reach out to the GFI Sales Team for any queries within their scope of support.

Prerequisites

Be prepared to provide the following information:

• The name and company of the person who purchased the license
• Your license key
• The purchased date
• The invoice issued by your GFI Sales Partner

Solution

The scope of support offered by the Sales teams includes the following:

• Extend licensing dates
• Billing issues
• NFR Licensing
• Expired Licenses
• Renew licenses
• Plan Upgrades (Specific to the GFI products)
• Combine multiple license keys

You can submit a request in the GFI Customer Care Center > Submit a request or by directly clicking the Submit a request – GFI Customer Care Center link.

Make sure to include in your request all of the above information for swift assistance.