Overview

Customers can obtain the Commercial, Trial/Temporary, GFI Unlimited license to manage the Kerio Connect installation. The license has an expiration period and defines the number of user seats.

Extending the expired, trial, or NFR license key services requires processing and update from the GFI servers' side and local Kerio Connect.

Merging multiple license keys is done manually by GFI Partners/Distributors or Sales directly. Issues with the cost of license subscription renewal are falling under GFI Partners' scope.

Diagnosis

The license key information should be updated as per the new Company or end-customer needs. In order to request the license update, the license key number should be provided to the GFI Partner or Sales representative.

Solution

Obtaining the license key

Because of the Licensing policies, all the Commercial license keys are processed through GFI Partners. In order to get the actual license.key file, it's recommended to visit the Kerio Product registration page and follow the license wizard as instructed in Manually Update the Product Registration.

To get the Trial or Temporary License key, you can register for a Trial using the GFI Website. Simply visit the downloads page and click Try free for 30 days button under the respective product.

If you have GFI Unlimited subscription, the license can be pulled from GFI Accounts Portal. For more information, please refer to Converting GFI License to Unlimited.

Extending the license key

All end-customers licenses should be requested to be extended or prolonged using GFI Sales Partner. In case, the Reseller wants to renew the license, they need to contact Distributors. If the Distributor is willing to extend the licenses, it's advisable to Find the nearest Partner or the GFI Sales can be contacted directly.

IMPORTANT: if the end-customer doesn't have a Reseller/Distributor, it's recommended to contact GFI Sales directly.

NFR license keys are only reserved for partner use. For more information, please refer to GFI Partner Not For Resale (NFR) License Details.

User Seats, Merge Requests and Renewal Cost

For the above requests, the first Contact point is authorized GFI partners. The Channel Partners will be able to address your requests and answer these specific queries.

For more information regarding user accounts, please refer to Creating User Accounts in Kerio Connect.

In order to change the Operating System for the license key, please follow Changing the license OS.

To be aware of effects for the expired license services, please refer to License expiration in Kerio Connect.