Overview

Splash screens are used to notify the user that the program is in the process of loading. A splash screen disappears when the application's main window/console appears.

This article provides step-by-step instructions on how to resolve instances where, when starting the EventsManager application, the splash screen remains on top of the console and does not disappear.

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Prerequisites

Access to the EventsManager server will be required as will a restart of the EventsManager services.

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Process

1. Stop the EventsManager services.

2. Navigate to the ..\Program Files (x86)\GFI\EventsManager2013 folder.

3. Create a backup of the ..\Program Files (x86)\GFI\EventsManager2013\plstatus.dll file.

4. Download the new plstatus.dll file.
   (also provided as an attachment below).

5. Unblock the downloaded file and then unzip/extract it.

6. Replace the current plstatus.dll file with the downloaded one.

7. Restart the EventsManager Services.

8. Open the EventsManager Console.

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Confirmation

The splash screen goes away when starting the EventsManager Console.

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Related Articles

EventsManager 2013 Services Fail to Start

How to Start, Stop or Disable a Service in Windows 10/8/7

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