Overview

While creating a Kerio Connect account using Microsoft Outlook 2016 or 2019, the setup does not allow you to proceed and create the account. This issue is caused by the Simplified Account Creation dialog box not allowing the manual creation of the KOFF account using the MAPI messaging system.

To fix this issue, you need to disable the Simplified Account Creation dialog box in Outlook 2016/2019 and use the traditional account dialog box instead.

This article explains how to resolve the issue when an account cannot be created while using Microsoft Outlook 2016 or 2019.

Process

1. Exit Microsoft Outlook.
2. Start Registry Editor.
   1. Press the Windows key   + R to open the Run dialog box.
   2. Type regedit.exe > Click OK.
3. Open the following subkey in Registry Editor:
   
   HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Setup
   
   
4. Click on Edit > New > DWORD (32-bit) Value.
   
   
   
   
5. Type DisableOffice365SimplifiedAccountCreation as the name, and press Enter.
   
   
   
   
6. Right-click on the item you created, and click Modify.
   
   
   
   
7. In the Value data box, enter 1 and click, OK.
   
   
   
   
8. On the File menu, click Exit to exit the Registry Editor.

Confirmation

You can now create an account via the traditional account dialog box.

Additional Information

How to disable Simplified Account Creation in Outlook 2016, Outlook 2019 and Outlook for Office 365