Global actions called because max number of subfolders is reached or exceeded

Versions / Builds Affected

20110812

Status

Resolved

Problem Summary

When using the subfolder action in MailEssentials, the action fails due to the max number of subfolders reached or exceeded in the search results.

TT / JIRAID

35

How to Identify

This error will be shown in the QAS.MTEF log: 2012-01-12,13:50:14,108,1,"#00001314","#00000035","info ","QAS.MTEF","Searching for subfolder..." 2012-01-12,13:50:14,139,1,"#00001314","#00000035","error ","QAS.MTEF","ERROR: You have exceeded the maximum number of objects that can be returned for the find operation. Use paging to reduce the result size and try your request again." 2012-01-12,13:50:14,139,1,"#00001314","#00000035","info ","QAS.MTEF","CreateFolder: Spam" 2012-01-12,13:50:14,171,1,"#00001314","#00000035","error ","QAS.MTEF","ERROR: Could not create folder Spam" 2012-01-12,13:50:14,171,1,"#00001314","#00000035","error ","QAS.MTEF","ERROR: folderIdType=null" 2012-01-12,13:50:14,171,1,"#00001314","#00000035","info ","QAS.MTEF","List of failed recipients: spencerl@paramount-properties.co.uk" 2012-01-12,13:50:14,171,1,"#00001314","#00000035","info ","QAS.MTEF","Triggering the Global actions flag..."

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions

Upgrade customer to GFI MailEssentials 2015 or later