Mac Outlook emails with attachments are getting failed in MailEssentials

Versions / Builds Affected

2012/20120425-2158

Status

Resolved

Problem Summary

Emails sent that are compiled by Outlook for Mac are getting failed.

TT / JIRAID

174

How to Identify

Emails sent that are compiled by Outlook for Mac are getting failed. These errors will be present: 2012-06-04,12:48:04,912,3,"#00003c28","#00001c5c","info ","TNEFAdapter","Adapt: message-id[ ]" 2012-06-04,12:48:04,974,3,"#00003c28","#00001c5c","info ","TNEF2MIME","CID detected [0AFDD22FCA237D4E808D6B46DD3E483F@gfi.com] ... adding to related part [0x117945d0]" 2012-06-04,12:48:04,974,3,"#00003c28","#00001c5c","info ","TNEF2MIME","New body part added to Related ...SUCCESS" 2012-06-04,12:48:04,974,3,"#00003c28","#00001c5c","info ","TNEF2MIME","Adding content-dispostion header: image001_edit.png (Inline: true)" 2012-06-04,12:48:04,974,3,"#00003c28","#00001c5c","info ","TNEF2MIME","Adding content-type header: multipart/appledouble" 2012-06-04,12:48:04,974,3,"#00003c28","#00001c5c","info ","TNEF2MIME","Adding content-id header: 0AFDD22FCA237D4E808D6B46DD3E483F@gfi.com" 2012-06-04,12:48:04,974,3,"#00003c28","#00001c5c","info ","TNEF2MIME","Copying Data to bodypart" 2012-06-04,12:48:04,974,1,"#00003c28","#00001c5c","error ","TNEF2MIME","Copying Data to bodypart...FAILURE"

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions

Upgrade customer to GFI MailEssentials 2015 or later