MTEF function looping on email forwarder

Versions / Builds Affected

20110812

Status

Resolved

Problem Summary

MTEF will get caught in a loop trying to send to a subfolder that does not exist.

TT / JIRAID

ME-79

How to Identify

You will notice that email will back up into the MiddleQueue and private queues. In the QAS.MTEF logs, you will see that the same email address is tried over and over: 2011-08-15,16:12:34,504,1,"#0000225C","#0000000F","info ","QAS.MTEF","Redirect EmailAddress 'lmcdevitt@vwlawfirm.com' is returned, restarting the search..." 2011-08-15,16:12:34,504,1,"#0000225C","#0000000F","info ","QAS.MTEF","Starting SCP lookup for domainName:, root path=''..." 2011-08-15,16:12:34,504,1,"#0000225C","#0000000F","info ","QAS.MTEF","Searching for SCP entries in LDAP://CN=Configuration,DC=hometownbank,DC=com" 2011-08-15,16:12:34,504,1,"#0000225C","#0000000F","info ","QAS.MTEF","Scanning for SCP pointers [Domain=vwlawfirm.com]..." 2011-08-15,16:12:34,504,1,"#0000225C","#0000000F","info ","QAS.MTEF","No SCP pointers found for Domain=vwlawfirm.com in configPath='CN=Configuration,DC=hometownbank,DC=com'" 2011-08-15,16:12:34,519,1,"#0000225C","#0000000F","info ","QAS.MTEF","Scanning for SCP urls for the current computer Site=Ridgefield..." 2011-08-15,16:12:34,519,1,"#0000225C","#0000000F","info ","QAS.MTEF","Adding (prio 1) 'https://EXCH.hometownbank.com/Autodiscover/Autodiscover.xml' for the Site=Ridgefield from 'LDAP://CN=EXCH,CN=Autodiscover,CN=Protocols,CN=EXCH,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=hometown bank,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=hometownbank,DC=com' to the top of the list (exact match)..." 2011-08-15,16:12:34,519,1,"#0000225C","#0000000F","info ","QAS.MTEF","Adding (prio 3) 'https://exch3.hometownbank.com/Autodiscover/Autodiscover.xml' from 'LDAP://CN=EXCH3,CN=Autodiscover,CN=Protocols,CN=EXCH3,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=hometown bank,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=hometownbank,DC=com' to the end of the list (site mismatch)..." 2011-08-15,16:12:34,519,1,"#0000225C","#0000000F","info ","QAS.MTEF","Adding (prio 1) 'https://exch.hometrustbanking.com/Autodiscover/Autodiscover.xml' for the Site=Ridgefield from 'LDAP://CN=EXCH01,CN=Autodiscover,CN=Protocols,CN=EXCH01,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=hometown bank,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=hometownbank,DC=com' to the top of the list (exact match)..." 2011-08-15,16:12:34,519,1,"#0000225C","#0000000F","info ","QAS.MTEF","Trying 'lmcdevitt@vwlawfirm.com' at " 2011-08-15,16:12:34,629,1,"#0000225C","#0000000C","info ","QAS.MTEF","Redirect EmailAddress 'lmcdevitt@vwlawfirm.com' is returned, restarting the search..." Note that this email address and others that cause this issue are email forwarders. They are just contacts in AD/Exchange that have email addresses as forwards, and do not have actual mailboxes. Because this build of MailEssentials has a retry function for subfolders (so it wouldn't just crash), it retries the non-existent subfolder forever and messages get backed up.

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions

Upgrade customer to GFI MailEssentials 2015 or later