Product Key failing to be updated during upgrade

Versions / Builds Affected

Version 20, 20.1, 20.2

Status

Open

Problem Summary

Product Key failing to be updated during upgrade

TT / JIRAID

GFIME-659

How to Identify

When opening configuration: Error Message: Product Key cannot be empty Parameter name: productKey https://c.na8.content.force.com/servlet/servlet.FileDownload?file=00PC000000zI299

Workaround / Fix Details

Add registration key to config.mdb's Registration Table Add license key to avapicfg.mdb's tb_general table in serial column

Required Actions

Resolved: Notate JIRA number in case field, Close case Unresolved: Gather new logs (not just the two databases), confirm keys present in both locations, escalate