AntiSpam/Middlequeue and antispamqueue@recovery growing

Versions / Builds Affected

20.2

Status

Resolved

Problem Summary

AntiSpam/Middlequeue and antispamqueue@recovery growing

TT / JIRAID

GFIME-1169

How to Identify

AntiSpam/Middlequeue and antispamqueue@recovery growing AntispamQASC log shows ERROR: Process failed for plugin[ContentSecurity.ML.QAS.Plugins.MoveToInboxPlugin]

Workaround / Fix Details

This issue is resolved in 20.2 with public patch ME20.2_patch2 http://psg.gfi.com/ME/Temp/GFIME-1169.zip 1. Stop all GFI MailEssentials services 2. Take a backup of ..\GFI\MailEssentials\ActionServices\bin\ContentSecurity.ML.QAS.Plugins.MoveToInbox.dll 3. Replace with the one downloaded (make sure to Unblock if available in file properties) 4. Start services back, clear MSMQ Private queues and AntiSpam/Middlequeue 5. Please monitor to make sure above queues do not grow again and provide us with feedback

Required Actions

Resolved: Notate JIRA number in case field, Close case Unresolved: Gather new logs, confirm issue remains, escalate