Antispam Quarantine Purge is not clearing old items out of the Spam Quarantine

Versions / Builds Affected

2012 20130226 , 20130417

Status

Resolved

Problem Summary

Quarantine is growing large in size due to the auto-purge setting for Antispam not clearing the older entries.

TT / JIRAID

1085

How to Identify

QuarQA.log will display errors similar to the following: 013-07-19,12:15:32,711,1,"#00000AB8","#00000031","error ","QuarQA","error:Requested Service not found ;Server stack trace: ; at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream) ; ;Exception rethrown at [0]: ; at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) ; at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) ; at ContentSecurity.ML.Quar.IQuar.AddQuarItem(String[] emailAddresses, QuarItemProps quarItemProps, String rawDataFile) ; at Quar.QA.QuarantineAction.ProcessItem

Workaround / Fix Details

Create a custom search folder with the autopurge option set for the amount of time you would like to delete Upgrade to latest build of GFI MailEssentials

Required Actions

Create a custom search folder with the autopurge option set for the amount of time you would like to delete Upgrade to latest build of GFI MailEssentials