AntiSpam Quarantine Approve fails

Versions / Builds Affected

20.1, 20.2, 20.3

Status

Open

TT / JIRAID

GFIME-3260

How to Identify

How to reproduce: Both AS and ES quar db recreated fresh Sent a test email to be Quarantined Selected and Approved - nothings happens in UI, emails remains in Quar, not received in Outlook, following error is thrown: 2017-08-17,18:47:10,671,1,"#00004E0C","#00000044","info ","Quar","GetUserAddress bfcb4e94-4ae0-4aa4-8e8c-a4de20af82cf" 2017-08-17,18:47:10,671,1,"#00004E0C","#00000044","info ","Quar","GetUserAddress akif@burotime.com" 2017-08-17,18:47:10,671,1,"#00004E0C","#00000044","info ","Quar","From : douglas.dasilvapace@gfi.com To: 1" 2017-08-17,18:47:10,673,1,"#00004E0C","#00000044","info ","Quar","Size: 4485" 2017-08-17,18:47:10,680,1,"#00004E0C","#00000044","info ","Quar","Message Written" 2017-08-17,18:47:10,685,1,"#00004E0C","#00000044","error ","Quar","error:Failed to Approve: System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception. Server stack trace: at PickupSMLib.PickupSubmitterClass.SubmitPickupStreamEx ---------------- PickupSM logs do show Pickup and Replay folders are detected, and no errors when submitting mail.

Workaround / Fix Details

None so far

Required Actions

Full logs and escalate