Malware emails detected by the desktop antivirus engines are not detected by GFI MailEssentials

Versions / Builds Affected

GFI MailEssentials 2014 R2, GFI MailEssentials 201

Status

Open

Problem Summary

Malware emails detected by the desktop antivirus engines are not detected by GFI MailEssentials

TT / JIRAID

2491

How to Identify

Scan an undetected malware email against an antivirus present in MailEssentials and confirm successful detection.

Workaround / Fix Details

None yet.

Required Actions

Attach article to case and escalate with logs and sample emails (source archives or emails dragged and dropped from Outlook). Also a scan on websites like www.virustotal.com are helpful.