Articles

• Antivirus definitions are old but last update succeeded

  Answer PROBLEMAntivirus definitions are old (sometimes a few days old), but last update succeeded and the update status is green. No errors can be found in the debug logs. , ... info   ,autoupdate,loc...

• AV updates failing and emails are delivered to emailsecurity\failedmails folder

  Versions / Builds AffectedMailEssentials 2012 and 2014 StatusResolved Problem SummaryEmails are landing in the failed mails folder after the AV engine fails to update the local files. How to IdentifyC...

• Avira failedmails

  Versions / Builds AffectedVersion 20, 20.1 - Builds 20151118, 20160420 StatusOpen TT / JIRAIDGFIME-875 How to IdentifyDebuglogs: 2016-05-28,18:53:58,797,1,#0000162c,#00000bf4,error ,AviraLoader_C,CAvi...

• Backend port conflict on 9090 with Symantec Endpoint Protection

  Answer PROBLEMAfter installing or upgrading to GFI MailEssentials 2014 R2 the GFI MailEssentials services are crashing and failing to start. Hence, email flow stops and the services of Microsoft Excha...

• Bidefender fails to initialise, emails are failing with Failed VSE.

  Versions / Builds AffectedGFI MailEssentials 2015 StatusOpen Problem SummaryBitdefender is failing to scan email, it will show in Dashboard as Failed VSE. TT / JIRAID2564 How to IdentifyBitdefender en...

• Downloading Emails Through IMAP on GFI MailEssentials

  Overview This article answers the following query: Can GFI MailEssentials download emails through IMAP?   Information GFI MailEssentials cannot download emails through IMAP (Internet Message Access Pr...

• Anti-Malware Engines and MailEssentials

  Overview This article provides an answer to the query: Do Kaspersky, McAfee, and Norman engines come with the base product?   Information The following anti-malware engines are optional and are licens...

• Anti-Virus Scanning Engines in GFI MailEssentials

  Overview This article provides an answer to the query: Do I need to install other software in order to use any of the five anti-virus scanning engines supported by GFI MailEssentials?   Information Al...

• Email notification: 'Failed to update local [ENGINE] engine files (ERP)'

  AnswerApplies to: GFI MailEssentials  The products mentioned above include an antivirus auto updating recovery feature called Emergency Recovery Procedure (ERP). If  there is a failure to unload any o...

• Email Was Blocked as Spam and Moved to the Inbox Subfolder

  Overview When an email is blocked as spam by GFI MailEssentials and is moved to the subfolder of the user's inbox, there is no identification as to why the email is blocked. Environment GFI MailEssent...